| July 2, 2010 |
Shopping Cart Issue Fixed!
The problem with intermittent issues with our shopping cart server
was resolved at about 4:30 p.m. eastern time.
We
apologize for the inconvenience. |
| July 2, 2010 |
Shopping Cart Offline
We started experiencing intermittent issues with our shopping cart server
at about 3:30 p.m. eastern time.
You may try to add to your cart and get an error message indicating that
the web page cannot be found (dead link). Technicians are scrambling to fix
the issue. Please revisit our website later in the day to place your
order. We
apologize for the inconvenience. |
| June 2, 2010 |
Shopping Cart Issue Fixed!
The problem with intermittent issues with our shopping cart server
was resolved at about 2:30 p.m. eastern time.
We
apologize for the inconvenience. |
| June 2, 2010 |
Shopping Cart Offline
We started experiencing intermittent issues with our shopping cart server
at about 1:15 p.m. eastern time.
You may try to add to your cart and get an error message indicating that
the web page cannot be found (dead link). Technicians are scrambling to fix
the issue. Please revisit our website later in the day to place your
order. We
apologize for the inconvenience. |
| November 6, 2009 |
Website and Email Server Migration
Completed!
We migrated our email and website servers to new and expanded space
last night. After restoring our website search system, and mailing
list administration, our website is now fully-functioning on the new
server. The migration to new and expanded space should help to
reduce website downtime going forward. We
apologize for the inconvenience. |
| November 5, 2009 |
Connectivity Issues and Bouncing
Email
We are migrating our email and website servers to new and expanded space
today. Our website may not be available, or may be intermittant
and you may receive bounced email messages as the migration occurs
between the hours of 5-12 p.m. eastern time. We
apologize for the inconvenience. |
| October 16, 2009 |
System Outage
Due to system problems on the server where website
resides, we are experiencing latency and intermittent website outages. Technicians
are working on this issue. We
apologize for the inconvenience. |
|
September 18, 2009 |
System Outage
Based on yesterday's system outage, we have worked with our domain name
registrar and web host provider to change our primary and secondary DNS
records to eliminate routing through a proxy DNS server. This
should help to reduce incidences of downtime and also reduce latency. |
|
September 17, 2009 |
System Outage
Due to system problems on the Apache server on which our website
resides, there was a problem accessing our website starting at about
7:30 p.m. eastern time until about 1:14 a.m. on September 18, 2009. Technicians have resolved this issue. We
apologize for the inconvenience. |
|
September 8, 2009 |
System Outage - Update 6:01 p.m.
eastern time.
Due to system problems on the Apache server on which our website
resides, there was a problem accessing our website starting at about
3:30 p.m. eastern time. Technicians have resolved this issue. We
apologize for the inconvenience. |
|
September 8, 2009 |
System Outage
Due to system problems on the Apache server on which our website
resides, there was a problem accessing our website starting at about
3:30 p.m. eastern time. Technicians continue to work on this issue and
you may experience intermittent outages. We
apologize for the inconvenience. |
|
August 25, 2009 |
System Outage
Due to system problems on the Apache server on which our website
resides, there was a problem accessing our website starting at about
6:00 a.m. eastern time. Technicians worked on the issue and the
website was functional at about 8:48 a.m.. eastern time. We
apologize for the inconvenience. |
|
August 3, 2009 |
PayPal Gateway Outage - Update 4:54
p.m.
Paypal has still not gotten their act together.
PayPal is experiencing problems with their gateway.
PayPal technicians are working on the issue. In the meantime, we
have discontinued the ability to checkout using PayPal as an option. We
apologize for the inconvenience. |
|
August 3, 2009 |
PayPal Gateway Outage
PayPal is experiencing problems with their gateway. You may not be
able to complete your order if you choose the PayPal payment.
PayPal technicians are working on the issue and
will restore functionality as quickly as possible. We
apologize for the inconvenience. |
|
July 3, 2009 |
Payment Gateway Outage
We applied changes to our system that allowed us to process orders while
Authorize.net worked to restore their system functionality. While
catastrophic events like this are unavoidable, we worked hard to
successfully process all orders placed since close of business
yesterday. The Authorize.net system was placed back online at
about 2:30 p.m. eastern time. We
apologize for the inconvenience. |
|
July 3, 2009 |
Payment Gateway Outage
Due to a fire at the Authorize.net Seattle facility at about 2:00 a.m.,
there may be a problem finalizing your order or the system will run
slowly. Technicians are working on the issue and
will restore functionality as quickly as possible. We
apologize for the inconvenience. |
|
June 6, 2009 |
System Outage
Due to system problems on the Apache server on which our website
resides, there was a problem accessing our website starting at about
3:00 p.m. eastern time. Technicians worked on the issue and the
website was functional at about 6:48 p.m.. eastern time. We
apologize for the inconvenience. |
|
June 5, 2009 |
Telephone System Issues
At about 7:30 a.m., there was a issue with our local incoming customer
service lines at our main office in NJ. Our California PBX was not
affected. For several hours, calls were being routed to voice
mail. Verizon technicians were able to repair the issue
at about 11:30 a.m. eastern time. We
apologize for the inconvenience. |
|
April 8, 2009 |
Telephone System Issues
At about 10:30 p.m. eastern time on April 8, 2009 a a fiber optic cable
was severed in the Santa Clara/San Jose CA area. Calls routed
through our main switchboard may be interrupted. AT&T is working
to repair the severed cable, and will be working throughout the night
and tomorrow to resolve the problem as quickly as possible. We
apologize for the inconvenience. |
|
March 6, 2009 |
System Outage
Due to system problems on the Apache server on which our website
resides, there was a problem accessing our website starting at about
10:30 p.m. eastern time. Technicians worked on the issue and the
website was functional at about 12:31 a.m. eastern time. We
apologize for the inconvenience. |
|
February 18, 2009 |
FedEx delivery restored
Man, FedEx is quick! Their IT team arrived early this morning and
successfully fixed their software issues with interfacing to our system.
FedEx was reinstalled as a shipping option. |
|
February 17, 2009 |
FedEx delivery suspended
Due to a problem with updating FedEx Ship Manger software, we had to
temporarily suspend using FedEx as a shipper until they can interface
our system with their software. |
|
February 13, 2009 |
Security Message in Internet Explorer
and Firefox
Many of our customers have complained that
our web pages are taking too long to load. This was due to a the
increased bandwidth resulting from the redundant security certificate even where personal information was not being entered. In
removing the redundant certificate, bookmarks that start with https: resulted in
an error message in Internet Explore and Firefox browsers about the
missing security certificate. Our website shopping cart continues
to have extended validation security certification to protect your personal
information, unlike many of our competitors. If you received this
error message, re-bookmark our website to eliminate the error message
and also speed up our web page loading. |
| January 8, 2009 |
PayPal has advised us that they will be
doing system maintenance on their system from 2 to 4 a.m. E.D.T.
The Paypal website may be unavailable during that time. |
| June 11, 2008 |
PayPal has advised us that they will be
doing system maintenance on their system from 2 to 4 a.m. E.D.T.
The Paypal website may be unavailable during that time. |
| May 27, 2008 |
At about 8:45 p.m. our website experienced
an outage. As we understand it, there was a power failure and the
backup generator failed. It is expected that full functionality
will be restored on or before 6 a.m. on May 28th. We apologize for
the inconvenience and are working towards a long-term solution to this
issue. |
| September 18, 2007 |
Throughout the day, our website
experienced intermittent outages due to webserver failure.
Technicians were able to bring the website backup and it appears to be
stable. We are working on moving the website to a larger and more
stable environment of redundant servers and apologize for the outage. |
August 2, 2007
11:07 A.M. |
Shopping cart server stabilized and back
online. While you may experience intermittent latency, the system
will run at full speed once the software fully initializes. |
August 2, 2007
10:15 A.M. |
OUR SHOPPING CART
SERVER IS EXPERIENCING TEMPORARY INTERMITTENT OUTAGES DUE TO LOAD.
IF YOU EXPERIENCE DIFFICULTY IN ADDING ITEMS TO YOUR SHOPPING CART OR
CHECKING OUT, PLEASE TRY AGAIN LATER. THE TECHNICIANS ARE WORKING
HARD TO RESOLVE THE PROBLEM AS QUICKLY AS POSSIBLE. |
| August 1, 2007 |
While you can view our website, between
the hours of 2 a.m. and 6 a.m. eastern time, our shopping cart server will
be down for routine maintenance and to enhance performance capabilities.
During this period you may experience delays or the shopping cart may be
unavailable. |
| June 18, 2007 |
Paypal has advised us that their payment
system will be down between the hours of 12:01 a.m. and 2 a.m. eastern time
for system upgrades. As with all system upgrades, the ending time may
be slightly extended depending on if they experience any difficulties with
the upgrade. |
| June 12, 2007 |
Our website experienced intermittent
outages between 4 p.m. and 6:30 p.m. eastern time due to the large number of
people accessing our website. We are working to increase our server
capacity and apologize for the inconvenience. |
| August 9, 2006 |
Our website was down between the hours of
1:45 p.m. and 3:10 p.m. eastern time today as a result of a DNS server
malfunction. The problem has been resolved and the website is
fully-functional. We apologize for the inconvenience. |
| May 12, 2006 |
While our NJ administrative offices at 250
Scotch Rd were destroyed by a fire yesterday morning, our redundant systems
provided immediate switch-over to the 186 Scotch Rd. dealer showroom and
retail outlet order, status and email systems. Orders remain on
schedule, the warehouse is fully-functional and our administrative offices
have been temporarily relocated. |
| 28 November 2005 |
Our shopping cart server is temporarily
down due to the large volume of orders being placed after a long Holiday
weekend. Technicians are working to resolve the issue as quickly as
possible. We apologize for the inconvenience. |
| 04 August 2005 |
Beginning at 12:30 p.m. Our customers have reported minor
difficulty in checking out when paying by credit card. Our merchant
services provider is experiencing intermittent server issues and is working
on the problem. Customers placing orders to be paid for with credit
card online may experience problems completing their order. If your
purchase is declined, or you receive a time out, please revisit out website
later in the day to place your order again.
Our merchant services provider reported
that all issues were resolved as of 12:45 p.m.
We apologize for any inconvenience.
|
| 26 Dec 2004 |
Our web server was down for about 4 hours
for system updates, beginning at 10:10 p.m. eastern time. Full
functionality has been restored as of 2:30 a.m. eastern time on December
27th . We apologize for any inconvenience.
|
| 1 Nov 2004 |
Our web server experienced issues with
slowness beginning at 8:10 p.m. eastern time, which lasted for approximately
1 hour and 15 minutes. Latency was due to system upgrades that will
provide expanded capacity to handle our growing client base. Full
functionality has been restored as of 9:25 p.m. We apologize for any inconvenience.
Should you have any questions
regarding these updates, please contact Brent-Krueger Coin Supply Customer
Support at support@brent-krueger.com.
|
| 12 Sept 2004 |
Our web server experienced issues with
slowness beginning at 9:05 p.m. eastern time, which lasted for approximately
30 minutes. Latency was due to one of the hops in Florida experiencing
technical difficulty. Full
functionality has been restored as of 9:35 p.m. We apologize for any inconvenience.
Should you have any questions
regarding these updates, please contact Brent-Krueger Coin Supply Customer
Support at support@brent-krueger.com.
|
| 10 Sept 2004 |
Our web server experienced intermittent
outages beginning at 2:15 p.m. eastern time, which lasted for approximately
30 minutes. QWest, a major internet backbone, lost functionality. Full
functionality has been restored as of 2:45 p.m. We apologize for any inconvenience.
Should you have any questions
regarding these updates, please contact Brent-Krueger Coin Supply Customer
Support at support@brent-krueger.com.
|
| 9 Sept 2004 |
Our web server experienced intermittent
outages beginning at 7:15 p.m. eastern time, which lasted for approximately
45 minutes. The router was re-started, the system tested and full
functionality has been restored as of 7:59 p.m. We apologize for any inconvenience.
Should you have any questions
regarding these updates, please contact Brent-Krueger Coin Supply Customer
Support at support@brent-krueger.com.
|
| 29 June
2004 |
In applying a few updates to our web
server, it lost functionality, which lasted from about 10:45 p.m. last night
to 12:45 a.m. this morning. Our website team restored functionality,
and all systems are operational. We apologize for any inconvenience.
Should you have any questions
regarding these updates, please contact Brent-Krueger Coin Supply Customer
Support at support@brent-krueger.com.
|
| 9
December 2003 |
Due to overwhelming response to our wide
selection and low prices, our shopping cart server is experiencing a minor
problem with response time while processing orders. If you receive a
message about the shopping cart server being down, or delayed, please try
your order again later. Our technicians are working to upgrade our
servers throughout the day and into this evening.
We apologize for any inconvenience.
Should you have any questions
regarding these updates, please contact Brent-Krueger Coin Supply Customer
Support at support@brent-krueger.com.
|
| 10
June 2003 |
In order to implement a new backup payment
gateway for our credit card processing, our payment gateway will
experience a brief system downtime on May 7, 2003 between the hours of 3:00
a.m. to 5:00 a.m Eastern time. During this
time, our shopping cart will only accept mail order purchases, PayPal
purchases, or purchases by credit card faxed to us at (609) 406-0227. We apologize for
any inconvenience this may cause, and thank you for your patience as we
continue to work to bring you the widest selection of coin collecting
supplies at the lowest possible prices. Should you have any questions
regarding these updates, please contact Brent-Krueger Coin Supply Customer
Support at support@brent-krueger.com. |
| May 31, 2003 |
4:03 a.m. Our technical support team
reported back that the email issues have been addressed and that email is
now fully-functonal. |
| May 30, 2003 |
Due to migration to a new web host
provider, we are experiencing difficulties with our mail servers. A
few customers have reported that their email messages to us have bounced. This
issue does not affect our website, automated order system, or credit card
approval gateway. Our technical support team has been
working with our new web host provider to resolve this email issue.
It's expected that the problem should be resolved around 12 noon on May
31. If your issue is urgent, you can reach us M-F from 9 a.m. to 5
p.m. at 1-800-259-0158. Please accept our apologies for any
inconvenience. |
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