How to Order
From Our Website

Customer Service Center

Gift Certificates

Holiday Holders and Boxes

The Bargain Bin

Metal Detectors

Books, Videos, Software
and Kits

Popular Supply Categories

Coin Albums

Coin Folders

Coin Flips

Coin Holders

Coin Pages

Coin Displays

Coin Storage

Coin Cleaning

Magnifiers/ Calipers/Scales Coin Inspection Microscopes and Lamps

Currency Supplies

Uncirculated Coins

Customer Satisfaction Guaranteed, No Questions Asked!

*We guarantee customer satisfaction 100%. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days for a refund.* 

* If we've filled your order as requested, refunds will be applied for the total cost of the merchandise only.  If we've erred in filling your order, and you return the entire shipment for a refund, we will apply a refund for the merchandise and the original shipping.  If one item of a multiple-item shipment is returned, we will refund the cost of the returned item only.  If you wish to exchange an item, please return to our website to order the item you need.  You may then return the item you wish to exchange for a refund.

The following items are not returnable for refund, credit or exchange:

• Books, software and videos are not returnable for any reason.
• Coins (Please follow this link: About the Condition of Our Coins )
• Custom-manufactured cherry wood boxes, velvet steel box, paper coin boxes and wall frames. 
• Airtite Holiday velvet steel boxes, Holiday paper boxes, Holiday frame holders.
• Bulk pack Airtite holders.
• Portable display cases.
• Coin cleaning products.
• Stereo coin inspection microscopes
• Digital weighing scales and digital calipers
• Metal Detectors* (return subject to conditions)
• Gift Certificates.

 Terms of Sale

• Sales tax of 7% will be added to all orders shipping to New Jersey or purchased at our NJ dealer showroom and retail outlet. Effective 10/1/06, all orders shipping to NJ will incur sales tax on merchandise as well as shipping.  Orders shipping to any state other than NJ are exempt from sales tax.
• All orders are accepted at our discretion.
• We reserve the right to charge higher prices at our dealer showroom and retail outlet.  The theory is a simple one.  It costs us more to service customers in person than having a cusotmer place their order at our internet website.
• Payments from our U.S. customers are accepted via the Brent-Krueger website by credit card. We accept Visa, Visa Check Card, MasterCard, Discover/Novus, Discover/Novus Gift Card, American Express, PayPal, Google Checkout, check or money order by mail and faxed credit card orders.  We do not accept gift cards since this is not address associated with them, and the address is needed by our system for card verification. Government "P" cards are also accepted.  Please be sure that "P" card purchase for us are approved by your card issuer prior to placing your order.
• It is necessary to report any order discrepancies within 5 business days from receipt of shipment, otherwise we will be unable to make any adjustments.
• Mail order customers paying by check -- please allow 5 business days for checks unknown to us to clear our bank.
• Our wide selection and low prices are a reflection of the automation offered by our secure internet website.  While our toll-free number is available for pre-order questions, our secure website is where customers will be placing orders.
• We reserve the right for our manufacturers to ship product directly to you if you've order a item that is either out-of-stock or not a stock item.  If your order contains any items which are currently out-of-stock, and are not expected back in stock within 2 weeks, we reserve the right to cancel the out-of-stock items so that the balance of the order can ship.  We do not ship partial orders.
• Prices are subject to change without notice. Prices for items purchased through our print advertisements, and at our dealer showroom and retail outlet, may vary from the prices offered at our internet web site.
• If items considered to be non-returnable are returned without regard to our return policy we may, at our discretion, accept the return subject to a 30% restocking fee.  If we do not accept return of a non-returnable item, we will determine the cost to ship the the non-returnable item(s) back to you and email you with a request for payment for the shipping cost.  In such a case, the non-returnable items will be held for 30 days pending payment of the shipping cost after which the items will be considered abandoned and destroyed.
• All customers are responsible for the correct representation of their shipping address.  If any extra shipping charges are incurred as a result of an incorrect address, incomplete address, or a request to ship via UPS ground to a P.O. Box, the customer will be assessed the extra charges.
  

Metal Detector Returns

*Metal detectors can only be returned upon issuance of a return authorization number, as long as they are returned in new condition, along with all manufacturer's packaging, accessories and printed material and DVD media.  Returned metal detectors are subject to a 30% re-stocking fee if being returned for refund.  Additionally, the value of any free-shipping promotions will be subtracted from the refund.  If return is being made for exchange, the above re-stocking and shipping recovery fees still apply, except that the re-stocking fee is 20%.

 

Credit Card Orders and the CVV Code

As a secondary means to ensure that your are the card holder for credit card purchase, our shopping cart requests that you input the three-digit CVV code located on the back of your credit card .  This code is the last three digits of the number printed on the reverse of your credit card near the signature strip (a four non-raised number on the front of the American Express card) .  Our system does not store the CVV code and is required each time you place an order.

We require this information in order to protect you, and us, from fraudulent use of your credit card.

Orders by Internet, Mail Order or Fax

Our customers may order directly through our website, by mail or by fax. If you choose not to order online, our shopping cart will provide you with options to mail or fax your order, as an alternative to placing your order on-line.  For our mail order customers, we accept a check, money order or credit card for purchases. Follow the steps below to make ordering easy. 

• Choose the items that you would like to purchase by adding them to your shopping cart as if you intend to pay by credit card.
• When you are finished shopping, click the "check out now" link.
• Fill in the information on the "purchase items in cart" page then print the page by using the "print" feature in your web browser. 
• Make check or money order payable to Brent-Krueger ^LLC and mail your printed order form and payment to:
  Brent-Krueger ^LLC
  186 Scotch Rd
  Ewing, NJ 08628-2513
• Fax orders should be faxed to Brent-Krueger Coin Supply at (609) 406-1348.
• Orders generally ship on the 2nd business day following processing by our order desk staff.  Order desk hours are M-F from 9 a.m. to 5 p.m. Eastern time.  Orders placed after 5 p.m. on Friday are processed by the order desk staff on Monday morning (except for those rare occasions when we are closed on Monday for a national holiday).

 Orders from our International Customers

• We presently process orders for shipping throughout the U.S. Hawaii and Puerto Rico, APO and to Canada. Shipments to Canada are made via United Parcel Service.  Please be advised that United Parcel Service imposes import agency fees, so please plan accordingly.  ORMD consumer commodities (most coin cleaners) cannot be shipped to Canada.
• Shipments to APO address will be via the U.S. Postal Service by  Parcel Post or Priority Mail, whichever you choose.  Please be mindful that ORMD consumer commodities (most coin cleaners) cannot be shipped Priority Mail to APO addresses.
• Payments are accepted only in U.S. dollars via a US-issued Visa, Master Card, Visa Check Card, American Express and PayPal. No personal checks are accepted for shipments outside of the U.S.. All prices displayed on our website are in USD, and all payments are to be made in USD. 
• Brent-Krueger Coin and Currency Supply, upon payment by the customer, will pre-pay shipping. All import taxes, duties VAT and/or other fees imposed by the destination country and/or the carrier will be the sole responsibility of the customer. If an import agent is required to receive our shipments, it is the customer's responsibility to engage the import agent.  If you refuse a shipment, we reserve the right to abandon the shipment, in the destination country, rather than to have it returned to our warehouse.  As such no refund, in full or in part, will be issued.
• If it is necessary to provide the customer with a split shipment, or if an ordered item is shipped directly to our customer by our manufacturers, the customer will be responsible for any additional shipping costs, duty, VAT or other associated import fees for each of the shipments. .
• Orders will only be shipped upon receipt of payment in full.

• We do not ship to the following countries because they are on the U.S. Department of the Treasury sanction list:

  • Balkans
  • Burma
  • Cote d’Ivoire
  • Cuba
  • Iran
  • Iraq
  • Liberia
  • Libya
  • North Korea
  • Sudan
  • Syria
  • Zimbabwe
• Brent-Krueger Coin and Currency Supply will not, under any circumstances, ship items prohibited by the country of destination. All cleaning products identified as ORM-D cannot be shipped outside of the United States. Full value will be declared on the customers declaration.  Please do not request that we declare a lesser value to reduce the amount of VAT or duty you will be required to pay.
• We reserve the right to refuse any orders that do not meet with our international shipping requirements.
• All customers are responsible for the correct representation of their shipping address.  If any extra charges are incurred as a result of an incorrect or incomplete address given to us by a customer, the customer will be assessed the extra charges.

Charges that will be added to your international order prior to shipping

• $5.00 handling fee

SPECIAL NOTE ABOUT SHIPPING ADDRESS SURCHARGES

Often, we are either given incomplete (lack of a suite number for commercial delivery, or lack of an apartment number or house number for residential delivery), incorrect (wrong house number, a P.O. Box when FedEx doesn't deliver to post office boxes, commercial address when it's in a residential section, incorrect city/zip code combination) or creative addresses, rather than correct shipping addresses.  UPS surcharges us $6.00 for every address correction they make for FedEx ground deliveries, and $12 for every address correction they make for UPS 3-day select deliveries, and surcharges $1.50 for customers who incorrectly choose ground commercial when their address is actually ground residential.  Please be advised that if you are operating your business from your residence, FedEx considers the address to be residential, without exception. Our customers are kindly reminded to use the actual shipping address and shipment class.  As an example, if the post office designation for your zip code is Terra Haute, Indiana please do not use Wall Street, Indiana even if that's a generally accepted variation of your city name.  Any additional shipping charges will be passed on to the customer.

Orders generally ship on the 2nd business day following processing by our order processing staff.  Order processing hours are M-F from 9 a.m. to 5 p.m. Eastern time.  Orders placed after 5 p.m. on Friday are processed by the order desk staff on Monday morning (except for those rare occasions when we are closed on Monday for a national holiday).

SPECIAL NOTE FOR U.S.P.S. PARCEL POST SHIPMENTS

Effective June 28, 2006, we no longer offer parcel post shipments as a regular option.  Because of the lengthy delivery times for parcel post, we have limited U.S. Postal deliveries to priority mail only.  As an alternative, we offer UPS delivery as well.  We reserve the right to use Parcel Post as a downgrade to shipping in cases where ORM-D commodities are ordered with USPS Priority Mail shipping since ORM-D commodities must ship by ground.

Most coin cleaning chemicals are considered to be ORM-D Consumer Commodities.  As such, they will ship ground transportation only.  Click on the blue ORM-D icon for further details.

For Coins:
Orders for coins are generally sent Priority Mail insured.

For Coin Supplies:
Most coin supply orders are sent primarily by FedEx, and also by Priority Mail.   Shipping costs for supply orders are  based on weight and destination based on the chosen carrier's published rate chart.

For extremely large items that are shipped FedEx, which require a large shipping carton, FexEx assesses a surcharge based on dimensional weight of the carton.   This is done because it requires more room while transporting the package to its destination.  All additional charges, over and above the regular ground transportation charge, will be assessed to the customer upon billing by FedEx.

Returns

If you need to return an item, no return authorization number is necessary. Simply return the item along with a copy of the original invoice within 10 days of receipt. Please include a photocopy of your sales receipt marked "returned for refund."  If you wish to exchange an item, please return the unwanted item to us for a refund, and revisit our website to order the item you want.  We strongly suggest that you insure returned items, since we cannot be responsible to refund the cost of returned items not received, or not received in saleable condition, by our warehouse.

Send returns to:
Brent-Krueger ^LLC
186 Scotch Rd
Ewing, NJ 08628-2513

If your purchase is damaged in transit, you are responsible to notify us within three days of receipt.  It is necessary for us to file a claim with the carrier prior to the return of damaged goods.  Without the claim being filed, we will not be reimbursed by the carrier for goods damaged in transit.  It is also necessary for you to save the shipping carton and all packing materials until a claim is filed with the carrier.

Back Ordered Items

Back ordered items will be shipped within 30 days. If we can not deliver the back ordered items within that time, we will notify you of the delay. You may then elect to wait for us to replenish our inventory and ship your order complete, remove the backordered item so that the balance of the order can ship, or you may cancel your order in its entirety.

Pre-release Sales

Occasionally, there will be new items of great demand, with a future release dates by the manufacturer.  While we work hard to maintain a full stock status, occasionally the release of a new product will be delayed by the manufacturer.  We will always note that the purchase being made is a pre-sale on the web page you're purchasing from if that is the case.  On pre-sales, we actually charge you for the goods at the time they are ordered.  The reason for charging "up-front," is that we have a major commitment to our supplies to guarantee both volume and price.  As such, on extremely popular items about to be released, we have to reserve inventory with the manufacturer in order to guarantee availability at the time of product release.  As such, we take your order as your commitment to purchase when the inventory does arrive.